Help, hosting account suspended because of spam!

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  • Paddler
    New Member
    • Jan 2008
    • 5
    • 3.6.x
    #1

    Help, hosting account suspended because of spam!

    My hosting account was suspended yesterday because of spam originating from my forum's index.php file/page. The email they sent me says:

    "Your account has been suspended because spam has been sent through your scripts, i.e X-PHP-Script: www.**********.co.uk/forum/index.php"

    I don't even know what that means tbh, apparently that script/page/file/? was sending out thousands of emails. I was running 3.7.3 but have now been given access to upgrade and have upgraded to 3.7.5.

    Does anyone have any idea if that will have solved the problem?

    I need to get the site back up asap but don't even really know what I'm looking for.

    Please help!
    Tags: None
    • glennybee
      Senior Member
      • Feb 2008
      • 1005
      • 3.7.x
      #2
      Should you not be asking your host these questions? They are the only ones who can sort this problem.

      The index page on it's own will not send out thousands of emails. You've either been hacked or your host is mistaken.

      In either case, I'd be looking for a new host.

        Comment

        • Paddler
          New Member
          • Jan 2008
          • 5
          • 3.6.x
          #3
          Their attitude is pretty much that it's my problem so I have to fix it. They say the emails are originating from forum/index.php which is the vBulleting homepage. I don't know the first thing about what's happened I'm totally clueless. If the site has been hacked, how do I 'unhack' it? In other words what would a hacker have done to it to make it send out loads of emails? Is there anything I could have done in changing vB styles that could make it possible to do that?

            Comment

            • Steve Machol
              Former Customer Support Manager
              • Jul 2000
              • 154495
              • 5.7.5
              #4
              Why do they assume it's 'spam'? Seems to me they are either incompetent or simply rude.

              Also index.php does not sent emails.
              Steve Machol, Founder of the OptiBoard Discussion Forums for Eyecare Professionals

              Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.

                Comment

                • Paddler
                  New Member
                  • Jan 2008
                  • 5
                  • 3.6.x
                  #5
                  Incompetent I dunno, rude yes, I was given no warning and wasn't informed once it had happened, I found out by going to the site to find a message saying the account had been suspended.

                  They say it (index.php) was sending out thousands of emails. Something was definitely going on as from what I've since read on the forum it was going very very slowly just before they pulled the plug. But that's all they'll tell me, I have no clue what to look for to fix, and if they turn it on and it happens again they say they'll just do the same again and possibly close the account altogether.

                  I have no issue looking for a new host as I'm not happy with them at all but if there is a problem I assume it'll just follow me there too.

                    Comment

                    • Steve Machol
                      Former Customer Support Manager
                      • Jul 2000
                      • 154495
                      • 5.7.5
                      #6
                      Personally, I think you should cut your losses and ind a better host.
                      Steve Machol, Founder of the OptiBoard Discussion Forums for Eyecare Professionals

                      Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.

                        Comment

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